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Shipping and returns

What are your shipping options?

We offer free shipping on all UK orders over £40. These orders are sent via Royal Mail 48 Hour Tracked. We also offer next day delivery on orders placed before 1pm for £4.95. These orders are sent via Royal Mail 24 Hour Tracked. Further information o

Where do you ship to?

We currently ship to the UK, EU, USA, Canda, Australia, New Zealand, Japan, Saudi Arabia, Kuwait, UAE, Qatar, Bahrain and Oman.

How do I change my delivery address?

If you have just placed your order and noticed the address is incorrect we may be able to amend your address as long as it has not been packed and dispatched by our fulfilment team. Please call us on 01825 703729 or email [email protected]

Do you offer free returns?

Unfortunately, we are unable to offer free returns currently.

Will I be charged tax or duty?

All prices charged for shipping exclude any import duties or taxes that may apply on entry to the destination country. As the recipient you are responsible for all import duties, tax and administration charges that may be applied by your local custom

What happens if I am not at home when my parcel is delivered?

Our shipping partners will make two attempts to deliver on consecutive business days and then leave a card with details on how you can rearrange delivery.

Can my order be delivered to a different address from my billing address?

Yes, you can select a different delivery address from your billing address at the checkout. Please send an email to [email protected] if you require further assistance.

I can't find my tracking number, how can I track my order?

We would have sent you a "Your order is on the way" email when your item shipped which includes your tracking code and a link to track your order. You can also find this in your account, click the 'Track shipment' link under your order details. If yo

How do I make a return?

If you have received your order but you have changed your mind or you are not sure a product is quite right for you then please email us at [email protected] within 14 days of receiving your order. Please include your order number and a few