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Ancient + Brave

If you have just placed your order and noticed it is incorrect we may be able to amend or cancel your order as long as it has not been packed and dispatched by our fulfilment team.&#xA0;Please call us on 01825 703729 for any urgent order changes. If you have received your order and realised you have ordered incorrectly please feel free to return this order to us for a full refund and order the correct product from our website. Unfortunately, we are unable to offer free returns at this time. You can see more information about returns <a class="fr-strong" href="https://ancientandbrave.earth/pages/frequently-asked-questions?hcUrl=%2Fen-GB%2Fhow-do-i-make-a-return-847373">here.</a>

If you have just placed your order and noticed it is incorrect we may be able to amend or cancel your order as long as it has not been packed and dispatched by our fulfilment team. Please call us on 01825 703729 for any urgent order changes. If you h

I have ordered the wrong product, what shall I do next?

Orders

How do I know which products are best for me?

What does MCT stand for? How do I use your True MCT?

Which of your products are vegan?

I haven't got a scoop in my product, how can I measure the right amount?

Can I take your products alongside medication?

Do your products contain gluten or dairy?

How often should I take your products and how much should I take?

Products

What types of collagen do you offer?

How does collagen work?

What is the difference between True, Wild and Noble Collagen?

Can I take Noble Collagen alongside True or Wild Collagen?

What benefits can I expect to see from taking collagen?

How soon can I expect to see and feel the benefits of taking collagen?

How potent are True and Wild Collagen?

How much collagen can I consume in a day?

How do I take my True or Wild Collagen?

Powder vs capsules: Why are True Collagen and Wild Collagen in powder form and not liquid or capsule?

Why is Noble Collagen in a capsule?

Does taking collagen help with menopausal symptoms?

Can I take collagen whilst pregnant or breastfeeding?

Can I take more than one collagen product?

Does collagen help with joint pain?

Is collagen good for my skin, hair and nails?

What is the best time of day to take collagen?

I am undergoing medical supervision, can I take your collagen?

What age should I start taking collagen?

Is your collagen organic?

How does collagen work? copy

My collagen isn’t dissolving properly in my drink, what can I do?

Collagen

I haven't received my order, what can I do?

Will my order fit through my letterbox?

I haven't received an order confirmation, what can I do?

How do I track my order?

Can I cancel my order?

The Ritual Scoop is missing from my second order, how can I get one?

My discount code isn’t working or didn’t apply to my order, can you help?

Do you offer discounts?

How do subscriptions work?

How can I update how often I get my subscription?

I love this product, how can I increase the frequency of my subscription?

I'm going away, how can I skip my next subscription order?

How can I add other products to my subscription?

How do I switch my subscription to a different product?

How do I update my payment method?

How can I change the date of my next delivery?

How do I update my address?

How do I cancel my subscription?

Can I return a subscription?

I subscribed accidentally, how can I cancel my subscription?

Why has my subscription cost gone up?

I’ve recycled or broken my glass jar, can I get another one?

Subscriptions

What are your shipping options?

Where do you ship to?

How do I change my delivery address?

Do you offer free returns?

Will I be charged tax or duty?

What happens if I am not at home when my parcel is delivered?

Can my order be delivered to a different address from my billing address?

I can't find my tracking number, how can I track my order?

How do I make a return?

Shipping and returns

What is the story behind Ancient + Brave?

Where can I find recipes for your products?

I would like to stock your products, do you offer wholesale?

What is the 30 Day Confidence Guarantee?

General

What does being a B Corp mean?

Is your packaging recyclable?

Do you use plastic?

Is your True Collagen sustainably sourced?

Is your Wild Collagen sustainably sourced?

What does Climate Neutral mean?

What is ESG?

Sustainability

How does your Refer a Friend programme work?

How many people can I refer?

Does my referral link expire?

My friend has referred me, how do I claim the £10 off?

How do I share the referral offer with my friends?

I'm having trouble claiming my referral reward, can you help?

Refer a friend

Why don’t your True and Wild Collagen contain vitamin C?

I have ordered the wrong product, what shall I do next?Updated 3 months ago