If you are in the UK please allow between 3-5 working days for delivery from the date of your order. Usually delivery is a lot quicker than this but can be delayed during busy periods or orders placed over weekend. For orders to Europe, more informat
If you have just placed your order and noticed it is incorrect we may be able to amend or cancel your order as long as it has not been packed and dispatched by our fulfilment team. Please call us on 01825 703729 for any urgent order changes. If you h
Our recyclable pouches, which are available as an option for some of our products, fit in our postbox packaging meaning your order can be delivered through your letterbox.
If you have not received an order confirmation please check your junk folder. If you are unable to find it there, please do send an email to [email protected] and we can check your email address on the order is correct and resend your order
We'll send you a "Your order is on the way" email when your item ships which includes your tracking code and a link to track your order. You can also find this in your account, click the 'Track shipment' link under your order details. If the tracking
You can cancel your order at any time prior to it being processed. Please be aware that orders are usually processed on the same day they are received. Please email [email protected] with your address and order number and our customer suppo
Our Ritual Scoop is gifted to all new subscribers in the second subscription order. If you have subscribed but did not receive your scoop please send an email to [email protected]. The Ritual Scoop as a gift isn’t included for one off purch
Please send us a message with the discount code you’re trying to apply and the order number if you have already placed an order, and we'll look into it for you and come back to you as soon as possible.
We offer a permanent discount and free shipping for subscribers. You can read more about subscriptions here.