I haven't received my order, what can I do?Updated 2 months ago

If you are in the UK please allow between 3-5 working days for delivery from the date of your order. Usually delivery is a lot quicker than this but can be delayed during busy periods or orders placed over weekend. 

For orders to Europe, more information on expected delivery times can be found here.

For orders to the rest of the world please allow between 7-14 working days for delivery.

We'll send you a "Your order is on the way" email when your item ships which includes your tracking code and a link to track your order. You can also find this in your account, click the 'Track shipment' link under your order details.

If the tracking link shows that your item has been delivered but you haven't received it, please check if your parcel has been left in your chosen safe place, with a neighbour or returned to your local sorting office.

If you are unsuccessful with these options please send an email to [email protected] and we can assist you further.