Please send us a message and we'll get back to you as soon as possible.

Couldn't find what you were looking for? Please get in touch with our Customer Support team.

We are open Monday to Friday 9am to 5pm (GMT) excluding public holidays. If we are not available you are welcome to leave us a message and we will be sure to get back to you within 48 hours.

Ancient + Brave

Our Ritual Scoop is gifted to all new subscribers in the second subscription order. If you have subscribed but did not receive your scoop please send an email to hello@ancientandbrave.earth.The Ritual Scoop as a gift isn&#x2019;t included for one off purchases, but is available for purchase on our website&#xA0;<a class="fr-strong" href="https://ancientandbrave.earth/products/ritual-scoop" style="text-decoration:none;">here</a>.

Our Ritual Scoop is gifted to all new subscribers in the second subscription order. If you have subscribed but did not receive your scoop please send an email to hello@ancientandbrave.earth. The Ritual Scoop as a gift isn’t included for one off purch

The Ritual Scoop is missing from my second order, how can I get one?

Orders

How do I know which products are best for me?

What does MCT stand for? How do I use your True MCT?

Which of your products are vegan?

I haven't got a scoop in my product, how can I measure the right amount?

Can I take your products alongside medication?

Do your products contain gluten or dairy?

How often should I take your products and how much should I take?

Products

What types of collagen do you offer?

How does collagen work?

What is the difference between True, Wild and Noble Collagen?

Can I take Noble Collagen alongside True or Wild Collagen?

What benefits can I expect to see from taking collagen?

How soon can I expect to see and feel the benefits of taking collagen?

How potent are True and Wild Collagen?

How much collagen can I consume in a day?

How do I take my True or Wild Collagen?

Powder vs capsules: Why are True Collagen and Wild Collagen in powder form and not liquid or capsule?

Why is Noble Collagen in a capsule?

Does taking collagen help with menopausal symptoms?

Can I take collagen whilst pregnant or breastfeeding?

Can I take more than one collagen product?

Does collagen help with joint pain?

Is collagen good for my skin, hair and nails?

What is the best time of day to take collagen?

I am undergoing medical supervision, can I take your collagen?

What age should I start taking collagen?

Is your collagen organic?

How does collagen work? copy

My collagen isn’t dissolving properly in my drink, what can I do?

Collagen

I haven't received my order, what can I do?

I have ordered the wrong product, what shall I do next?

Will my order fit through my letterbox?

I haven't received an order confirmation, what can I do?

How do I track my order?

Can I cancel my order?

My discount code isn’t working or didn’t apply to my order, can you help?

Do you offer discounts?

How do subscriptions work?

How can I update how often I get my subscription?

I love this product, how can I increase the frequency of my subscription?

I'm going away, how can I skip my next subscription order?

How can I add other products to my subscription?

How do I switch my subscription to a different product?

How do I update my payment method?

How can I change the date of my next delivery?

How do I update my address?

How do I cancel my subscription?

Can I return a subscription?

I subscribed accidentally, how can I cancel my subscription?

Why has my subscription cost gone up?

I’ve recycled or broken my glass jar, can I get another one?

Subscriptions

What are your shipping options?

Where do you ship to?

How do I change my delivery address?

Do you offer free returns?

Will I be charged tax or duty?

What happens if I am not at home when my parcel is delivered?

Can my order be delivered to a different address from my billing address?

I can't find my tracking number, how can I track my order?

How do I make a return?

Shipping and returns

What is the story behind Ancient + Brave?

Where can I find recipes for your products?

I would like to stock your products, do you offer wholesale?

What is the 30 Day Confidence Guarantee?

General

What does being a B Corp mean?

Is your packaging recyclable?

Do you use plastic?

Is your True Collagen sustainably sourced?

Is your Wild Collagen sustainably sourced?

What does Climate Neutral mean?

What is ESG?

Sustainability

How does your Refer a Friend programme work?

How many people can I refer?

Does my referral link expire?

My friend has referred me, how do I claim the £10 off?

How do I share the referral offer with my friends?

I'm having trouble claiming my referral reward, can you help?

Refer a friend

Why don’t your True and Wild Collagen contain vitamin C?

The Ritual Scoop is missing from my second order, how can I get one?Updated 16 days ago