Subscriptions

How do subscriptions work?

You can learn more about our subscriptions, including the benefits of subscribing and answers to some frequently asked questions, by visiting the subscriptions page. Please send an email to [email protected] if you require further assistanc

How can I update how often I get my subscription?

You can change the frequency of your subscription at any time by simply logging into your account and navigating to Subscriptions. Then, click into the subscription you wish to edit, clicking Manage this subscription. You will then have the option to

I love this product, how can I increase the frequency of my subscription?

I'm going away, how can I skip my next subscription order?

If you are going away, or have a backlog of product, you can skip orders on your subscription by simply logging into your account and clicking 'Skip' from the right hand side on your next order summary. Then confirm by clicking 'Yes, skip this order'

How can I add other products to my subscription?

You are able to add any product you wish to your subscription, as a recurring order or just as a one off order, by simply logging into your account and clicking "Browse all" under the 'Recommended for you" section. Select the product you'd like to ad

How do I switch my subscription to a different product?

You can update your subscription product by simply logging into your account and clicking the Subscriptions tab of your account homepage and selecting the subscription you would like to swap. You will then have the option to 'Swap this for a differen

How do I update my payment method?

You can update the payment method linked to your subscription by simply logging into your account and clicking 'Account' then 'Manage payment methods'. Then click 'Manage payment methods'. To edit your existing payment method, click 'Edit' then 'Send

How can I change the date of my next delivery?

You can reschedule your next delivery by simply logging into your account and viewing your next order, where you will have the option to reschedule your next order. Select 'Yes, skip this order'. Finally, click save changes. Please send an email to h

How do I update my address?

You can update the address your subscription is sent to at any time by simply logging into your account and clicking 'Address and payment details' then 'Manage addresses'. Select 'Manage addresses'. Edit your existing address and click 'Save changes'

How do I cancel my subscription?

You can make all of these updates by logging into your account and navigating to 'Subscriptions'. Click 'Manage this subscription' below the relevant subscription product. Next scroll down to the bottom of the page and click 'Cancel Subscription'. We

Can I return a subscription?

If you intended to cancel a subscription before it was sent out, or have changed your mind please email us at [email protected] within 14 days of receiving your order. Please include your order number and the reason for the return. The prod

I subscribed accidentally, how can I cancel my subscription?

We offer different ways to purchase our products. When selecting your chosen item, there are two options: 'Subscribe' and 'One-Time Purchase'. You can select the option that works best for you and proceed to checkout. If you have accidentally ordered

Why has my subscription cost gone up?

When you sign up for a subscription, we offer 20% off your first three orders and 10% off thereafter. You will also receive a free gift on your first, fourth and sixth orders and Free UK shipping.

I’ve recycled or broken my glass jar, can I get another one?

After you receive your first order, your next subscription orders will be sent in a pouch but if you need another glass jar you can update your subscription product to a jar. You can do this by simply logging into your account and clicking 'Manage th